ISO/IEC 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations. IT is essential to delivering today’s business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers. A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice.

Benefits of ISO 20000:2018:

• Reduction in incidents and improved incident management.
• Enhanced reputation and perception.
• Improving corporate image and credibility.
• Adoption of an integrated process to the delivery of IT services.
• Fundamental shift to proactive rather than re active processes.